Terms and Conditions

Please read these Terms & Conditions as they affect your rights and responsibilities in law. If they are not acceptable to you please do not order from us.

That having been said these Terms & Conditions do not affect your Statutory Rights.

1 Interpretation

1.1 Definitions

Buyer/You the person or business who purchase the goods from the company

Company/We Microbiome Labs UK Ltd, Russel Chambers, 61A North Street, Keighley, West Yorkshire BD21 3DS which is our registered office address.

Goods – any goods supplied to the Buyer by the Company

Website www.microbiomelabs.co.uk

1.2 Singular words include the plural and vice versa.

1.3 Reference to gender covers all genders.

1.4 The Site is intended for use by persons or business resident in the United Kingdom and most countries outside of the UK, Customs permitting.

1.5 The Site is available free of charge for personal and business use.

2 Product Terms

Microbiome Labs UK ltd are the exclusive importers and distributors for products from Microbiome Labs USA. The product information on Microbiome Labs UK website has been provided by the manufacturers and suppliers of these goods. Whilst we do our utmost to ensure that the content on the website is correct, we do rely on our suppliers to inform us of any product changes so that the website can be updated accordingly. Our role is to distribute the products, we do not offer a nutritional or product advice service. Please consult a healthcare professional before taking any of the supplements purchased from Microbiome Labs UK Ltd.

2.1 Orders placed and purchases made are governed as follows:

2.1.1 All prices shown are retail selling prices inclusive of value added tax unless otherwise stated. (Trade / Practitioner prices are shown Ex VAT, and VAT is added on checkout)

2.1.2 All prices are subject to change without notice being given.

2.1.3 Should we not be able to supply an item for a reason beyond our control we will not accept liability.

2.1.4 Placing an order does not necessarily mean we will fulfil it. Only when we invoice and dispatch the Goods is the Contract between the Buyer and Company acknowledged and confirmed.

2.1.5 Delivery will be made to the address given when placing your order.

2.1.6 Depending on the size and value of the order it will be dispatched either by Royal Mail Tracked 48 or by courier. If any item is out of stock, the product will be put on back order and sent out as soon as it is back in stock.

2.1.7 Under normal circumstances orders will be dispatched on the day the order is received.

2.1.8 Carriage charges to UK destinations excluding Channel Islands and Isle of Man are as follows:
Orders under £49.50 postage and packaging is £4.50
Orders over £49.50 postage and packaging is free
Orders for overseas / EU destinations will be charged at cost.

2.1.9 If Royal Mail or our couriers fail to deliver your Goods in part or in full or it is beyond our control we will not be held liable. However, we will use our best endeavours to ensure you are recompensed for the loss.

2.1.10 Goods may be returned within 30 days of purchase, providing the Goods have not been opened and that our Customer Services are notified by telephone (0845-528-1296) or by email ([email protected]) and a confirmation has been given beforehand. Goods that have been used can be returned at your own cost with a signed and tracked delivery service, only after informing and receiving a confirmation from our Customer Services. When the Goods will be received, we will inspect the items and eventually issue a refund, if applicable, within 5-7 working days. No refund will be issued beforehand. Shipping costs are not refunded in any case.

2.1.11 Any items damaged must be notified within 48 hours of receipt (see 2.1.10 for telephone or email).

2.1.12 An order may be subject to cancellation or changed by sending an e-mail or by telephone (see 2.1.10). If the order has been processed and dispatched you will need to return it to us for full credit less cost of carriage.

2.1.13 Payment may be made by MasterCard, American Express, Visa, Maestro, Switch or Delta – all in pounds sterling. You will be charged for any Goods at the point of order. Our liability to you relating to any order will not exceed the total value for the particular goods.

3 The Law

These Terms & Conditions as numbered 1 to 16 shall be governed by and construed in accordance with the laws of England and Wales and the English Courts will rule over any disputes. If any of the Terms are held by any Court or competent authority to be unlawful, invalid or unenforceable in whole or part, this will not reflect in the validity of the other terms which will still be valid and enforceable to the extend allowed by law.

4 Amendments

We reserve the right to amend these Terms & Conditions and will publish these on our site as they occur and apply from the day of publication.

5 Registration

5.1 When registering do be sure that your details are accurate and complete.

5.2 Remember to let us know immediately if any of your details change.

6 Security

6.1 When first registering on the Site you will need to create and enter your password, which must remain strictly confidential. Do not tell anyone what it is.

6.2 Your password is your responsibility. All orders submitted under this password will be your responsibility.

6.3 If Natural Dispensary suspect that there might be a breach of security or our site is being misused you may be required to change your password or we may be obliged to suspend your account.

7 Intellectual Property

7.1 The content of our site is protected by copyright trademarks, database and other intellectual property. You may retrieve and display the content of the Site on a computer screen or save on a disc. You may print one copy for your own use. However you may not store on a server or any other storage device connected to a network.

7.2 You may not use any trademark of Microbiome Labs without express written permission from Microbiome Labs.

8 Site Availability

8.1 Microbiome Labs UK Ltd endeavours to offer the best possible service. Nonetheless it cannot guarantee that the service will always be without fault or meet all your needs. Should a fault occur we would be grateful if you report it to customer services by telephone (0845-528-1296) or email (enquiries @microbiomelabs.co.uk .co.uk).

8.2 Site access may not always be available as a result of maintenance or the addition of new products.

9 Right To Cancel Registration

You may cancel your registration at any time by letting us know in writing. You must stop using the site if you do. Cancellation shall not affect your rights or liabilities.

10 Microbiome Lab's Right to Cancel Your Registration

Microbiome Labs may cancel your registration at any time should you breach any of your obligations under these Terms & Conditions.

11 Microbiome Lab’s Liability

11.1 Microbiome Labs UK provides the Site without any warranties or guarantees. The risks associated with use of the Internet shall be borne by you.

11.2 Material from other Internet sites is provided by our Site. We try to ensure this material is of good quality, reputable and within the law we cannot be held responsible if this proves not to be the case.

11.3 Neither can we be held responsible for any technical problems experienced with the Site and we disclaim all liabilities where your equipment links are incompatible or interruptions or errors due to technical problems occur.

11.4 You also accept that we cannot be held responsible to you or any third party for any incidental damage or considerable loss of revenue that are concerned with the Site insofar as applicable law allows.

12 Overseas Use

Microbiome Labs cannot know that information and materials on its site are appropriate or available for use anywhere outside the United Kingdom. If you reside outside the UK and you decide to order any product from this Site you do so on the understanding that is it on your own initiative and it is your responsibility to comply with local law.

13 Privacy

Any information submitted by you on this Site is for the use of Microbiome Labs UK. We do not release any names, addresses or information relating to those names and addresses to any person, any business or organisations outside the Company.

Your name and address will be supplied to our courier for delivery of your order, and an email address or mobile phone number may be supplied to allow them to keep you informed about the progress of your delivery.

14 Third Party Websites

The Site may have links to other websites which are outside our control and Microbiome Labs UK is not responsible for Internet content or World Wide Web pages.

15 Advertising

Any advertising on the site not generated by Microbiome Labs is the responsibility of advertisers and they must ensure it complies with all relevant laws and codes. We will not be responsible for inaccuracies in advertising material.

16 Cookies

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Personalise our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

This Site is owned and operated by Microbiome Labs UK Ltd, Russel Chambers, 61A North Street, Keighley, West Yorkshire BD21 3DS and is a company registered in England & Wales.

Any questions relating to the Terms & Conditions or to Microbiome Labs Company please contact our Customer Services telephone (0845-528-1296).

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